Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return and for any return request, you can contact us at info@neyanewyork.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Quality Guarantee

Each NEYA piece is handmade with care and undergoes a strict quality check before shipment. If you notice a manufacturing defect upon delivery, please contact us within 24 hours of receiving your item. Once reviewed and confirmed, we’ll be happy to assist with a replacement or repair.

Exceptions / non-returnable items

Certain items cannot be returned, including custom pieces, made-to-order designs, and personalized items. For hygiene reasons, we also cannot accept returns on worn earrings or other items that come into direct contact with the skin. If you have any questions about whether your piece qualifies for a return, please reach out.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to receive the item you want is to return your current piece and, once the return is approved, place a new order for the replacement.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 14 business days have passed since we’ve approved your return, please contact us at info@neyanewyork.com.